Frequently Asked Questions

We usually do the following in a standard cleaning:

• Dust and wipe all surfaces
• Vacuum and mop floors
• Clean tables and chairs
• Clean mirrors and fixtures
• Clean doors and cabinet surfaces
• Light Baseboard Dusting
• Clean the sinks
• Clean interior and exterior of microwave.
• Clean outside of fridge, oven and other appliances
• Clean toilets
• Clean countertops
• Clean tubs and showers

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.

It will include everything in a standard cleaning plus additional things like baseboard cleaning.

You will be charged after the cleaning is completed. You can pay by Zelle. We do not accept cash.

Yes, we bring all supplies and equipment we need to clean! We can also use your supplies if you prefer.

Yes we are fully insured & bonded.

No problem, we can do your laundry and dishes as long as they fit within your max cleaning hours.

When you make a booking, we hold your spot in the cleaners calendar and we deny other customers from booking in those times, therefore cancellations can really affect a cleaners schedule. To reduce this, unfortunately, we do require a $40 cancellation fee for all bookings.

If you cancel after the cleaners already arrived then the cancellation fee is $80.

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.

Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We’re a pet friendly cleaning service.

It depends on the size of your home we will send anywhere between 1-3 cleaners.

No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!

We leave this up to you, whatever you feel most comfortable with.

• You can let the cleaners in if you are there or a friend is there.
• You can leave a key under the door mat on the day of cleaning.
• You can give us the code to the garage or a lock box.
• You can leave the door unlocked on the day of cleaning.

No, We have a politic clause of Personal Rotation.

Just give us a call within 48 hours of your cleaning and we will schedule a cleaner to come fix any issues as soon as possible.

Unfortunately we do not provide refunds once the cleaners have started cleaning.